Customer Retention Management: Creating the Repeat Customer

CUSTOMER RETENTION MANAGEMENT 1 Day workshops Enrol into Workshop As a business begins to grow it starts to look and take care of its existing customers effectively. Corporate efforts will undoubtedly be concentrated on finding new customers and expanding the market share. As a company learns more about their customers, this becomes easier to identify […]

Communication Excellence for Front Line Staff

COMMUNICATION EXCELLENCE FOR FRONT LINE STAFF 1 Day workshops Enrol into Workshop Front line staff may be the most important role in your organization, yet it is often over-looked by many companies. Front line staff are the first persons who interact with an existing company client or new client in any company. They are the […]

Call Centre Support Excellence: Advanced

CALL CENTRE SUPPORT EXCELLENCE: ADVANCED 1 Day Or 2 Day workshops Enrol into Workshop Call centers services have been the source of support for many companies for the sole purpose to save time, enhance the productivity levels and increase customer satisfaction levels. The function of a call center generally changes as depending on the size, […]

Call Centre Support Techniques 101

Call Centre Support Techniques 101 1 Day Or 2 Day workshops Enrol into Workshop Customer service and sales communications have become much better over last number of years, but not for many companies. For a number of dominant service related business, in fact there customer service satisfaction levels ratings plummeted. With the advent of the […]

Business Communications 101

BUSINESS COMMUNICATION 101 1 Day workshops Enrol into Workshop Business communication is very essential in establishing a successful business. Proper business communication gives us a clear understanding on how to verbally and non-verbally associate with each other in a business environment. Proper business communication, as in writing skills, can even educate you by showing you […]

Administrative Support: Ensuring Corporate Excellence

Administrative Support: Ensuring Corporate Admin Excellence 1 Day workshops Enrol into Workshop The role of an administrative assistant is very crucial in any company. Whether the company is big or small, administrative responsibilities can be varied depending on the organization and managerial style. Today’s growing trend is that one person will probably be an assistant […]

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