COMMUNICATION EXCELLENCE FOR FRONT LINE STAFF
1 Day workshops
Front line staff may be the most important role in your organization, yet it is often over-looked by many companies. Front line staff are the first persons who interact with an existing company client or new client in any company. They are the only person who can make or break the image or perception of your company in under a minute. With so much competition out there, can you really afford to lose another customer to the competition who have superior front line skills.
HOW YOU WILL BENEFIT – WHAT YOU WILL LEARN
Leadership today are addressed on more than often to handle disputes and customer service deficiencies or pressures including executing more with less resources, or putting through organizational and business sector changes, perhaps even discovering methods to step-up efficiency and productiveness, will most key establishments are continually commanding greater customer expectations, while simultaneously rendering higher business results. To cope with today’s requirements with today’s manpower commands a fresh position of training skills.
This intensive, highly interactive two day workshop will allow participants to:
This intensive, highly interactive two day workshop will allow participants to:
- Boost front line staff to perform business results and departmental expectation that are expected of them.
- Empower front line staff to think and execute the resolution of workplace situations on their own
- Provide existing clients or new customers with execution of company wide mission statements to “wow” customers differentiately your organization from the competition
- Prompt front line staff to adopt responsibleness and execute effectively tasks at hand.
This two day workshop will furnish the opportunity for all coordinators, directors and team leadership to evaluate their current approach path to recruiting, educating and overseeing front line support workers and others
Participants will also receive the resolutions of various industry leading best practices and modern research that leave participants with the necessary tools and techniques to enhance the recruitment, training and sustainment of proper skill sets for their front line staff workers. This will be accomplished by providing all participants at this training with a plan for advancing their employment process to the next level so that the right person recruited matches the outlook and behavioral expectations of your organization. Within the two days, we will also provide you with techniques to:
Attract the “best fit” of front line workers that better match your organizations mission statement by focusing on the following stages of employment:
- Recruitment
- Educating frontline staff
- Alignment of front line staff to departmental expectations
- Accountability of front line staff actions
- Enterprise agreement, Awards, AWA’s – the best way to employ frontline workers
- Developing empowerment skills for frontline workers
- Supervising frontline performance
- Evaluating Front line staff job performance
WHO SHOULD ATTEND
reception, call centre managers, any persons who either manage, or who are 1st contact persons for the public
WHY THIS WORKSHOP IS IMPORTANT
The maturation of Front Line staff is a decisive factor in the success of approximately every organisation. Managers, Supervisors, Facilitators, Team Leaders supplies guidance to some degree to a front line employees. Organizations must understand how to involve and associate with the people who are the 1st contact for their merchandise, they are the voice and 1st contact who directly interact with customers.
COURSE FEE & LOCATION DETAILS
Quotes provided are for immediate city area only. Rates will change for training locations outside city area.
Course Fee: $795 per person
Become a new client of ours, and receive a discounted rate off the rates shown above, and on training course development rates or e-learning module development service rates. Ask for details when you contact us. All new clients have the Alter Course fee waived.
Satisfaction Guaranteed:
We fully guarantee the content and quality of this workshop. If at the second break-time provided by the facilitator, you are not completely satisfied with this course, we will refund your money in full. No questions asked!
Most Popular Workshops
Testimonials
Our company is rather small (30 employees) and we did not have a formal Manager training program. The Manager training program put together for and delivered to our managers by Skills Training Toronto was very effective and covered the key topics we wanted. We were very pleased with the result.
Con-Test
John is one of the best Customer Service facilitators I have seen in my 10 years of taking courses.
JKR Productions
Skills Training is a good company than brings results. My team is still performing better 4 months after training.
Manager
© 2022 . Skills Training Toronto All Rights Reserved. Developed By:-Ace Web Experts