Call centers services have been the source of support for many companies for the sole purpose to save time, enhance the productivity levels and increase customer satisfaction levels. The function of a call center generally changes as depending on the size, need and marketplace of the business. Call Centers can also vary in size, location, and task specialization. Inbound contact centers generally take care of customer demands, product information requests and merchandise support. Outbound call centers on the other hand are of a different purpose, generally promotional marketing, internet and telemarketing, new/existing business development and lastly sales generations.
This intense workshop focuses on advancing your skills in the call center field and is recommended for call center managers who want to run their inbound call centers more effectively.