TRAINING NEEDS ANALYSIS: EVALUATION AND METRICS 1 Day Or 2 Day workshops Enrol into Workshop Training Needs Analysis (TNA) is used to evaluate an organization’s training requirements. The basis of the TNA is the gap analysis. This is known as an assessment of the gap between the current knowledge, skills and attitudes assessment that individuals […]
TIME MANAGEMENT: MANAGING SCHEDULES AND TIMELINES 1 Day workshops Enrol into Workshop If you want to have a team oriented environment, you need to be a team leader; you need to learn how to gain the trust and respect of your employees before team work can ever exist. Being a good team leader requires motivational […]
TEAM BUILDING EXCELLENCE 1 Day workshops Enrol into Workshop If you want to have a team oriented environment, you need to be a team leader; you need to learn how to gain the trust and respect of your employees before team work can ever exist. Being a good team leader requires motivational skills, coaching skills […]
PROFESSIONAL SELLING SKILLS 1 Day Or 2 Day workshops Enrol into Workshop No matter how phenomenal your merchandise or service are, or how gifted your sales team are, they’ll not be capable to attain a deal with your customer if they don’t know how to determine their buying needs to match potential buyers with products […]
PEOPLE MANAGEMENT SKILLS 1 Day workshops Enrol into Workshop Still wondering what the most significant benefit of managerial leadership training is. Keep reading you will find out. Being part of this Leadership training workshop will bring out the real manager in you. It will enable you to improve and you will get in touch with […]
NEGOTIATION SKILLS: ADVANCED 1 Day workshops Enrol into Workshop This advanced workshop is designed for people who have acquired some knowledge of negotiation who then desire to improve their existing skills with advanced negotiation techniques. In this workshop we utilize video- role playing and group evaluation. With this in mind, the workshop is limited from […]
NEGOTIATION SKILLS 101 1 Day workshops Book Workshops Welcome to Negotiation Training 101 where you will have the chance to learn and put into practice business to business and person to person negotiating skills in a secure and amicable environment. You will dynamically take part in a number of development practices intended at sharpening your […]
HANDLING DIFFICULT SITUATIONS & CUSTOMERS 1 Day workshops Enrol into Workshop The customer service department is always the first line of communication a customer has with an organization. Every customer service department representative is required to be an expert in dealing with their job and handling of a customer. In order to retain the standard […]
HANDLING DIFFICULT SITUATIONS & CUSTOMERS 1 Day Or 2 Day workshops Enrol into Workshop The customer service department is always the first line of communication a customer has with an organization. Every customer service department representative is required to be an expert in dealing with their job and handling of a customer. In order to […]
Customer Service Skills: Exceptional Customer Service Skills 1 Day Or 2 Day workshops Enrol into Workshop EXCEPTIONAL CUSTOMER SERVICE SKILLS Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions. Also, […]