Customer Service Skills: Exceptional Customer Service Skills
1 Day Or 2 Day workshops
EXCEPTIONAL CUSTOMER SERVICE SKILLS
Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions. Also, they are working on ways to reassign the knowledge from veteran workers that are departing to their younger successors.
Exclusively planned for public services and government agencies, this interacting customer service training workshop uses authentic world ideas to educate public employees on how to establish satisfied customers at every customer level.
HOW YOU WILL BENEFIT – WHAT YOU WILL LEARN
Participants will learn how to move their focus from being reactive to being proactive. Participants will discover how to ask questions, develop attentive skills, and use communication strategies that can turn unfriendly customers into a positive contributor towards your organization.
- Ways to improve proactive policies and processes
- How to establish a work environment for public satisfaction even when tensions are high.
- Build your own positive communication skills
- Create a positive non verbal communication style, even on the phone.
- Enhance you skill and competency levels to pay more attention to costumers needs
- How to apply applauding words phrases and questions to smoothes an emotional situation
- Successfully deal with different types of customer personalities
- How to learn from negative occurrence
- How to communicate rules or regulations
- How to be expressive to the situation without empathizing
- How to calm upset clients over the phone and in person
- How to listen attentively, speak with regards, and focus on the positive
- How to keep away from engaging in negative public comments about your organizational personal affairs
- How to handle a stressful situation
- Increase service employee satisfaction
- Reduce turnover
- Enhancing and defending your organizations image and reputation
WHO SHOULD ATTEND
Any service agent at any rank of municipal, federal, provincial or local governmental agencies, education, utilities, public transportation, and non-profit organizations.
WHY THIS WORKSHOP IS IMPORTANT
Today unfortunately, unsatisfactory customer service is relevant more than ever, even in top 50 companies. The reason why, some corporations simply do not hold management or employee’s accountable on delivering a top customer service experience. Weekly reviews are not conducted, and management is not held accountable for their employees. Sure monthly quotas are met but the customer base dwindles. If you work at a service business or you deal with customers on a daily basis, customers for life are created when you deliver a good customer service experience. Which is why if you noticed new top 50 companies change every year, and it are those unknown companies that knocks a top company out of a top 50 position simply because they provide a top, customer focused experience and they motivate their employees to deliver outstanding service.
COURSE FEE & LOCATION DETAILS
Quotes provided are for immediate city area only. Rates will change for training locations outside city area.
One Day
Course Fee: $795 per person
Become a new client of ours, and receive a discounted rate off the rates shown above, and on training course development rates or e-learning module development service rates. Ask for details when you contact us. All new clients have the Alter Course fee waived.
Quotes provided are for immediate city area only. Rates will change for training locations outside city area.
Two Day
Course Fee: $1495 per person
Become a new client of ours, and receive a discounted rate off the rates shown above, and on training course development rates or e-learning module development service rates. Ask for details when you contact us. All new clients have the Alter Course fee waived.
Satisfaction Guaranteed:
We fully guarantee the content and quality of this workshop. If at the second break-time provided by the facilitator, you are not completely satisfied with this course, we will refund your money in full. No questions asked!
Testimonials
Our company is rather small (30 employees) and we did not have a formal Manager training program. The Manager training program put together for and delivered to our managers by Skills Training Toronto was very effective and covered the key topics we wanted. We were very pleased with the result.
Con-Test
John is one of the best Customer Service facilitators I have seen in my 10 years of taking courses.
JKR Productions
Skills Training is a good company than brings results. My team is still performing better 4 months after training.
Manager
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