Business Etiquette, Communication Skills & Email Etiquette

1 Day workshops



This Business Etiquette workshop will help you to

  • Making that all important first impression.
  • Manage business with a professional demeanor
  • Create a positive impression with customers
  • Show how confident and reliable they are through eye contact and a firm handshake.
  • Making use of your business card effectively
  • How to handle your client and colleagues with high regards and courtesy
  • Develop professional & long term working relationships
  • Understand how you make a statement of who you are and the company you work for
  • How to show tolerance and regards when you handle clients and colleagues of different cultures.
  • How your appearance promotes or deflates your company’s image
  • Unleashing a sophisticated and confident sales force
  • Present efficient, sincere, and timely professional communications
  • Revolve more customer service issues
  • Increase your level of production and your satisfaction level by being more at ease at work
  • Increase your self- confidence
  • The importance of shaking hands
  • Dining in style: Knowing your place setting, eating your meal
  • Making an order in a restaurant
  • Issue concerning alcoholic beverages
  • Settling your bill
  • Business E-mail Etiquette
  • Presenting your message
  • Using the right grammar and acronyms
  • Tips on using technology to your advantage
  • Telephone Etiquette
  • Developing or improving the appropriate greeting
  • Proper handling a voice mail
  • The Do’s and Don’ts of a cell phone/Blackberry.
  • A Properly written letter: Grammar, Action Statements, Business Language
  • Dress for success – The definition of colors
  • All participants get the opportunity to complete an action plan and analysis of their own business, phone and email etiquette skills
  • Efficient understanding of problem solving skills
  • Main a high respect and regard level for others
  • Increase and promote your professional and scholastic abilities more
  • The importance of remembering and recalling names


  • Professional individuals that interact with other persons in a business capacity
  • Managers, Supervisors, V.P’s, Senior Management


Business etiquette provides not only a standard foundation for how businesses operate but it also provides an expectation for what is expected of you professionally as business people communicate and interact. When you provide a strict adherence to proper etiquette in your organization, your clients will value that as a sign of corporate professionalism, a good first impression and a good sign that you want to do business in a professional manner.


Quotes provided are for immediate city area only. Rates will change for training locations outside city area.

Course Fee: $795 per person        

Become a new client of ours, and receive a discounted rate off the rates shown above, and on training course development rates or e-learning module development service rates. Ask for details when you contact us. All new clients have the Alter Course fee waived.

Satisfaction Guaranteed:

We fully guarantee the content and quality of this workshop. If at the second break-time provided by the facilitator, you are not completely satisfied with this course, we will refund your money in full. No questions asked!

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