Business Etiquette, Communication Skills & Email Etiquette
1 Day workshops
Knowing how to close a deal, or gain commitment from other departments is crucial. Proper business etiquette should but not always is part of a productive business relationship or environment. Companies that are involved in an international business will discover that proper business etiquette and proper business protocol is essential towards a company’s continued success and market share position. When you exude proper business etiquette and make use of good manners and proper business protocol, you will project a more specialized and professional aura about yourself and your organization. Our Business Etiquette workshop will help you achieve that and more.
HOW YOU WILL BENEFIT – WHAT YOU WILL LEARN
This Business Etiquette workshop will help you to
- Making that all important first impression.
- Manage business with a professional demeanor
- Create a positive impression with customers
- Show how confident and reliable they are through eye contact and a firm handshake.
- Making use of your business card effectively
- How to handle your client and colleagues with high regards and courtesy
- Develop professional & long term working relationships
- Understand how you make a statement of who you are and the company you work for
- How to show tolerance and regards when you handle clients and colleagues of different cultures.
- How your appearance promotes or deflates your company’s image
- Unleashing a sophisticated and confident sales force
- Present efficient, sincere, and timely professional communications
- Revolve more customer service issues
- Increase your level of production and your satisfaction level by being more at ease at work
- Increase your self- confidence
- The importance of shaking hands
- Dining in style: Knowing your place setting, eating your meal
- Making an order in a restaurant
- Issue concerning alcoholic beverages
- Settling your bill
- Business E-mail Etiquette
- Presenting your message
- Using the right grammar and acronyms
- Tips on using technology to your advantage
- Telephone Etiquette
- Developing or improving the appropriate greeting
- Proper handling a voice mail
- The Do’s and Don’ts of a cell phone/Blackberry.
- A Properly written letter: Grammar, Action Statements, Business Language
- Dress for success – The definition of colors
- All participants get the opportunity to complete an action plan and analysis of their own business, phone and email etiquette skills
- Efficient understanding of problem solving skills
- Main a high respect and regard level for others
- Increase and promote your professional and scholastic abilities more
- The importance of remembering and recalling names
WHO SHOULD ATTEND
- Professional individuals that interact with other persons in a business capacity
- Managers, Supervisors, V.P’s, Senior Management
WHY THIS WORKSHOP IS IMPORTANT
Business etiquette provides not only a standard foundation for how businesses operate but it also provides an expectation for what is expected of you professionally as business people communicate and interact. When you provide a strict adherence to proper etiquette in your organization, your clients will value that as a sign of corporate professionalism, a good first impression and a good sign that you want to do business in a professional manner.
COURSE FEE & LOCATION DETAILS
Quotes provided are for immediate city area only. Rates will change for training locations outside city area.
Course Fee: $795 per person
Become a new client of ours, and receive a discounted rate off the rates shown above, and on training course development rates or e-learning module development service rates. Ask for details when you contact us. All new clients have the Alter Course fee waived.
Satisfaction Guaranteed:
We fully guarantee the content and quality of this workshop. If at the second break-time provided by the facilitator, you are not completely satisfied with this course, we will refund your money in full. No questions asked!
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Testimonials
Our company is rather small (30 employees) and we did not have a formal Manager training program. The Manager training program put together for and delivered to our managers by Skills Training Toronto was very effective and covered the key topics we wanted. We were very pleased with the result.
Con-Test
John is one of the best Customer Service facilitators I have seen in my 10 years of taking courses.
JKR Productions
Skills Training is a good company than brings results. My team is still performing better 4 months after training.
Manager
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