front line customer service staff training Toronto | front line staff training workshops Toronto gta

COMMUNICATION EXCELLENCE FOR FRONT LINE STAFF

Front line staff may be the most important role in your organization, yet it is often over-looked by many companies. Front line staff are the first persons who interact with an existing company client or new client in any company. They are the only person who can make or break the image or perception of your company in under a minute. With so much competition out there, can you really afford to lose another customer to the competition who have superior front line skills.

HOW YOU WILL BENEFIT - WHAT YOU WILL LEARN

Leadership today are addressed on more than often to handle disputes and customer service deficiencies or pressures including executing more with less resources, or putting through organizational and business sector changes, perhaps even discovering methods to step-up efficiency and productiveness, will most key establishments are continually commanding greater customer expectations, while simultaneously rendering higher business results. To cope with today's requirements with today's manpower commands a fresh position of training skills.

This intensive, highly interactive two day workshop will allow participants to:

Boost front line staff to perform business results and departmental expectation that are expected of them.

Empower front line staff to think and execute the resolution of workplace situations on their own

Provide existing clients or new customers with execution of company wide mission statements to "wow" customers differentiately your organization from the competition

Prompt front line staff to adopt responsibleness and execute effectively tasks at hand.

This two day workshop will furnish the opportunity for all coordinators, directors and team leadership to evaluate their current approach path to recruiting, educating and overseeing front line support workers and others

Participants will also receive the resolutions of various industry leading best practices and modern research that leave participants with the necessary tools and techniques to enhance the recruitment, training and sustainment of proper skill sets for their front line staff workers. This will be accomplished by providing all participants at this training with a plan for advancing their employment process to the next level so that the right person recruited matches the outlook and behavioral expectations of your organization. Within the two days, we will also provide you with techniques to:

Attract the "best fit" of front line workers that better match your organizations mission statement by focusing on the following stages of employment:

Recruitment

Educating frontline staff

Alignment of front line staff to departmental expectations

Accountability of front line staff actions

Enterprise agreement, Awards, AWA's - the best way to employ frontline workers

Developing empowerment skills for frontline workers

Supervising frontline performance

Evaluating Front line staff job performance

WHO SHOULD ATTEND

reception, call centre managers, any persons who either manage, or who are 1st contact persons for the public

WHY THIS WORKSHOP IS IMPORTANT

The maturation of Front Line staff is a decisive factor in the success of approximately every organisation. Managers, Supervisors, Facilitators, Team Leaders supplies guidance to some degree to a front line employees. Organizations must understand how to involve and associate with the people who are the 1st contact for their merchandise, they are the voice and 1st contact who directly interact with customers.

COURSE FEE & LOCATION DETAILS

Individual Rate	(1 day workshop)	$0
	(2 day workshop)	$1995
	(3 day workshop)	$0

Group Rates per person	(1 day workshop)	$0
4 or more persons "special rate"	(2 day workshop)	$1475
Take 50% off this rate	(3 day workshop)	$0

Alter this workshop content to relate to your organization	Add $625 to workshop rates

Quotes provided for are for your immediate city area only. Some rates may change notice.

Become a new client of ours, and receive a discounted rate off the rates shown above, and on training course development rates or e-learning module development service rates. Ask for details when you contact us. All new clients have the Alter Course fee waived.

Satisfaction Guaranteed:

We fully guarantee the content and quality of this workshop. If at the second break-time provided by the facilitator, you are not completely satisfied with this course, we will refund your money in full. No questions asked!

COURSE INFORMATION

If the course date has passed, we can offer you on-site training for a date of your choice at no extra cost... Email Us

SKILL DEVELOPMENT TOPICS

Our company is rather small (30 employees) and we did not have a formal Manager training program. The Manager training program put together for and delivered to our managers by Skills Training was very effective and covered the key topics we wanted. We were very pleased with the result.

General Manager
Con-Test

The folks at the Skills Training organization have consistenly provided behavioural changes for my staff, I plan to use them again!!

HR Manager
Attica Recruiting

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