Communicating our desire, emotions, opinions and thought openly and efficiently is only a part of the communication process. Listening and understanding makes up the other 50%, the more important 50% when you interact with another person. When you interact with another, the person desires something, feels uneasy, and/or has emotions or belief s about something. When we desire to communicate, we make a choice on the method or code to efficiently send the message to the other person. The system used to deliver the message can be either verbal or nonverbal. Immediately the other person gets the direct message, they go all the way through the process of translating or interpreting it in a comprehensive way to ease the understanding and determine its meaning. Now imagine if the method is complex and must be communicated or a discuss is heated as you reserve your opinions. Efficient communication can only occur when two people in the conversation understand the message sent, and its intended meaning when received. That may sound easy, so then where did the term miscommunication come from?

Any persons involved in a sales, counselling, training, or position where you are required to listen to a persons needs or concerns.

The advantage of dynamic listening include getting people to be sincere and open, prevent misunderstandings, increased sales, solve disagreement, creating trust, improved customer service. Increased outcomes, reduced litigations, and the probable for loyal clients.