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EXCEPTIONAL CUSTOMER SERVICE SKILLS
Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions. Also, they are working on ways to reassign the knowledge from veteran workers that are departing to their younger successors.
Exclusively planned for public services and government agencies, this interacting customer service training workshop uses authentic world ideas to educate public employees on how to establish satisfied customers at every customer level.
HOW YOU WILL BENEFIT - WHAT YOU WILL LEARN
Participants will learn how to move their focus from being reactive to being proactive. Participants will discover how to ask questions, develop attentive skills, and use communication strategies that can turn unfriendly customers into a positive contributor towards your organization.
Ways to improve proactive policies and processes
How to establish a work environment for public satisfaction even when tensions are high.
Build your own positive communication skills
Create a positive non verbal communication style, even on the phone.
Enhance you skill and competency levels to pay more attention to costumers needs
How to apply applauding words phrases and questions to smoothes an emotional situation
Successfully deal with different types of customer personalities
How to learn from negative occurrence
How to communicate rules or regulations
How to be expressive to the situation without empathizing
How to calm upset clients over the phone and in person
How to listen attentively, speak with regards, and focus on the positive
How to keep away from engaging in negative public comments about your organizational personal affairs
How to handle a stressful situation
Increase service employee satisfaction
Reduce turnover
Enhancing and defending your organizations image and reputation
WHO SHOULD ATTEND
Any service agent at any rank of municipal, federal, provincial or local governmental agencies, education, utilities, public transportation, and non-profit organizations.
WHY THIS WORKSHOP IS IMPORTANT
Today unfortunately, unsatisfactory customer service is relevant more than ever, even in top 50 companies. The reason why, some corporations simply do not hold management or employee’s accountable on delivering a top customer service experience. Weekly reviews are not conducted, and management is not held accountable for their employees. Sure monthly quotas are met but the customer base dwindles. If you work at a service business or you deal with customers on a daily basis, customers for life are created when you deliver a good customer service experience. Which is why if you noticed new top 50 companies change every year, and it are those unknown companies that knocks a top company out of a top 50 position simply because they provide a top, customer focused experience and they motivate their employees to deliver outstanding service.
COURSE FEE & LOCATION DETAILS
Quotes provided for are for your immediate city area only. Some rates may change notice.

Become a new client of ours, and receive a discounted rate off the rates shown above, and on training course development rates or e-learning module development service rates. Ask for details when you contact us. All new clients have the Alter Course fee waived.

Satisfaction Guaranteed:
We fully guarantee the content and quality of this workshop. If at the second break-time provided by the facilitator, you are not completely satisfied with this course, we will refund your money in full. No questions asked!
COURSE INFORMATION
Dates & Locations:
If the course date has passed, we can offer you on-site training for a date of your choice at no extra cost... Email Us
SKILL DEVELOPMENT TOPICS
  • BUSINESS WRITING - PRESENTATIONS SKILLS
    • Advanced Instructional Techniques
    • Business Writing Skills 101
    • Business Writing Skills: What we expect of you    today
    • Developing Successful E-Learning Training
    • Professional Presentation Skills 101
    • Professional Presentation Skills - Advanced
  • COMMUNICATIONS / BUSINESS ETIQUETTE / INTERPERSONAL SKILLS
    • Assertiveness Training for Women, Minorities and Managers
    • Business Communications 101
    • Business Etiquette, Communication Skills &    Email Etiquette
    • Handling Workplace Negativity
    • Listening Skills: Developing Strong Working    Relationships
    • Handling Difficult Situations
  • CUSTOMER SERVICE
    • Administrative Support: Ensuring Corporate    Excellence
    • Call Centre Support Techniques 101
    • Call Centre Support Excellence: Advanced
    • Communication Excellence for Front Line Staff
    • Customer Retention Management: Creating the Repeat Customer
    • Customer Service Skills: Exceptional Customer    Service Skills
    • Customer Service: Handling Difficult Situations    & Customers
    • Listening Skills: Developing Strong Working    Relationships with Better Results
    • Negotiation Skills 101
    • Negotiation Skills: Advanced
    • People Management Skills
    • Professional Selling Skills
    • Team Building Excellence
    • Time Management: Managing Schedules and    Timelines
    • Training Needs Analysis: Evaluation and    Metrics
  • DEALING WITH CHANGE - CHANGE MANAGEMENT
    • Change Management 101: Communicating    Corporate Changes
    • Handling Workplace Negativity: Planning and    Managing Corporate Change
    • Team Building Excellence
    • Training Needs Analysis: Successful Evaluation    and Metrics
  • FINANCIAL MANAGEMENT
    • Budgeting Workshop for Managers
    • Evaluating the Effectiveness of Training    Initiatives
    • Negotiation Skills 101
    • Negotiation Skills: Advanced
    • People Management Skills
    • Procurement Training 101
    • Purchasing Skills: Just the Essentials
  • HEALTH CARE TRAINING
    • Customer Service, Leadership & Communication
    • Team Management & Leadership – Building Extraordinary Outcomes
  • HUMAN RESOURCES MANAGEMENT
    • Business Communications 101
    • Business Etiquette, Communication Skills &    Email Etiquette
    • Recruiting for Sales Roles
    • Training Needs Analysis: Evaluation and    Metrics
    • The Essence of a Good Interview
    • SIGN UP TODAY
  • LEADERSHIP - MANAGEMENT - SUPERVISOR TRAINING
    • Business Communications 101
    • Coaching Skills: Coaching for Business    Results
    • Evaluating the Effectiveness of Training    Initiatives
    • Handling Workplace Negativity: How to Manage    Workplace Negativity
    • How to Delegate: Avoiding Procrastination
    • How to Foster Innovation & Creativity
    • Motivating your Staff
    • Managing your Staff: Dealing with Managerial    Challenges
    • Marketing Training Initiatives in your    organization
    • Negotiation Skills 101
    • Negotiation Skills: Advanced
    • People Management Skills
    • Project Management Skills 101
    • Project Management Skills: Multi-Tasking    Advanced
    • Purchase Management 101
    • Team Building Excellence
    • Time Management: Managing Schedules and    Timelines
    • The Employee Manager Relationship
    • The Successful Training Manager
    • Training Needs Analysis: Evaluation and    Metrics
  • PROJECT MANAGEMENT
    • Managerial and Team-Building Skills for Project    Managers
  • REAL ESTATE - Instructor Lead Mentoring Training
    • Real Estate Buying Field Trip 102 - Located Properties Buy Properties
    • Website Search Engine Optimization: Real    Estate Agents
  • SALES & MARKETING
    • Auto Sales Excellence: Surpassing Monthly    Quotas & Loyal Customers
    • Business Communications 101
    • Business-to-Business Marketing Strategies
    • Building Value: Is it Always about the Price
    • Coaching: Coaching for Business Results
    • Customer Retention Management: Creating the    Repeat Customer
    • Creativity and Innovation in the Workplace
    • Customer Retention Management: Creating the Repeat Customer
    • Developing and Executing a Customer Focused    Strategy
    • Fundamentals of Marketing 101
    • Key Account Managers: Prospect More Clients,    Retain More Clients
    • Listening Skills: Developing Strong Working    Relationships with Better
    • Social Network & Multi-Media Marketing
    • Market Research: The Right Data makes the    Right Decision
    • Motivating and Coaching Your Sales Team
    • Negotiation Skills 101
    • Negotiation Skills: Strategic Sales Negotiations
    • Planning and Developing New Products
    • Professional Selling Skills
    • Recruiting for Sales Roles
    • Real Estate Buying Field Trip 102
    • Sales Management Best Practices
    • Sales Negotiations Made Easy
    • Successful Product Management
    • Team Building Excellence
    • Time Management: Managing Schedules and    Timelines
  • SEARCH ENGINE OPTIMIZATION
    • Search Engine Optimization: Climbing to the top    of Google
  • STRATEGIC MANAGEMENT
    • Creativity & Innovation in the Workplace
    • Customer Retention Management: Creating the    Repeat Customer
    • Evaluating the Effectiveness of Training    Initiatives
    • Strategic Planning & Execution: Executive    Business Planning
    • The Successful Training Manager
    • Training Needs Analysis: Evaluation and    Metrics

Our company is rather small (30 employees) and we did not have a formal Manager training program. The Manager training program put together for and delivered to our managers by Skills Training was very effective and covered the key topics we wanted. We were very pleased with the result.

General Manager
Con-Test
The folks at the Skills Training organization have consistenly provided behavioural changes for my staff, I plan to use them again!!
HR Manager
Attica Recruiting
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