EXCEPTIONAL CUSTOMER SERVICE SKILLS
Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions. Also, they are working on ways to reassign the knowledge from veteran workers that are departing to their younger successors.
Exclusively planned for public services and government agencies, this interacting customer service training workshop uses authentic world ideas to educate public employees on how to establish satisfied customers at every customer level.
HOW YOU WILL BENEFIT - WHAT YOU WILL LEARN
Participants will learn how to move their focus from being reactive to being proactive. Participants will discover how to ask questions, develop attentive skills, and use communication strategies that can turn unfriendly customers into a positive contributor towards your organization.
Ways to improve proactive policies and processes
How to establish a work environment for public satisfaction even when tensions are high.
Build your own positive communication skills
Create a positive non verbal communication style, even on the phone.
Enhance you skill and competency levels to pay more attention to costumers needs
How to apply applauding words phrases and questions to smoothes an emotional situation
Successfully deal with different types of customer personalities
How to learn from negative occurrence
How to communicate rules or regulations
How to be expressive to the situation without empathizing
How to calm upset clients over the phone and in person
How to listen attentively, speak with regards, and focus on the positive
How to keep away from engaging in negative public comments about your organizational personal affairs
How to handle a stressful situation
Increase service employee satisfaction
Reduce turnover
Enhancing and defending your organizations image and reputation
WHO SHOULD ATTEND
Any service agent at any rank of municipal, federal, provincial or local governmental agencies, education, utilities, public transportation, and non-profit organizations.
WHY THIS WORKSHOP IS IMPORTANT
Today unfortunately, unsatisfactory customer service is relevant more than ever, even in top 50 companies. The reason why, some corporations simply do not hold management or employee’s accountable on delivering a top customer service experience. Weekly reviews are not conducted, and management is not held accountable for their employees. Sure monthly quotas are met but the customer base dwindles. If you work at a service business or you deal with customers on a daily basis, customers for life are created when you deliver a good customer service experience. Which is why if you noticed new top 50 companies change every year, and it are those unknown companies that knocks a top company out of a top 50 position simply because they provide a top, customer focused experience and they motivate their employees to deliver outstanding service.
COURSE FEE & LOCATION DETAILS
| Individual Rate | (1 day workshop) | $1195 |
| (2 day workshop) | $0 | |
| (3 day workshop) | $0 | |
| Group Rates per person | (1 day workshop) | $695 |
| 4 or more persons "special rate" | (2 day workshop) | $0 |
| Take 50% off this rate | (3 day workshop) | $0 |
| Alter this workshop content to relate to your organization | Add $175 to workshop rates |
Quotes provided for are for your immediate city area only. Some rates may change notice.
Become a new client of ours, and receive a discounted rate off the rates shown above, and on training course development rates or e-learning module development service rates. Ask for details when you contact us. All new clients have the Alter Course fee waived.
Satisfaction Guaranteed:
We fully guarantee the content and quality of this workshop. If at the second break-time
provided by the facilitator, you are not completely satisfied with this course, we will refund your money in full.
No questions asked!
COURSE INFORMATION
If the course date has passed, we can offer you on-site training for a date of your choice at no extra cost... Email Us
SKILL DEVELOPMENT TOPICS
- BUSINESS WRITING - PRESENTATIONS SKILLS
- COMMUNICATIONS / BUSINESS ETIQUETTE / INTERPERSONAL SKILLS
-
CUSTOMER SERVICE
- Administrative Support: Ensuring Corporate Excellence
- Call Centre Support Techniques 101
- Call Centre Support Excellence: Advanced
- Communication Excellence for Front Line Staff
- Customer Retention Management: Creating the Repeat Customer
- Customer Service Skills: Exceptional Customer Service Skills
- Customer Service: Handling Difficult Situations & Customers
- Listening Skills: Developing Strong Working Relationships with Better Results
- Negotiation Skills 101
- Negotiation Skills: Advanced
- People Management Skills
- Professional Selling Skills
- Team Building Excellence
- Time Management: Managing Schedules and Timelines
- Training Needs Analysis: Evaluation and Metrics
- DEALING WITH CHANGE - CHANGE MANAGEMENT
- FINANCIAL MANAGEMENT
- HEALTH CARE TRAINING
- HUMAN RESOURCES MANAGEMENT
-
LEADERSHIP - MANAGEMENT - SUPERVISOR TRAINING
- Business Communications 101
- Coaching Skills: Coaching for Business Results
- Evaluating the Effectiveness of Training Initiatives
- Handling Workplace Negativity: How to Manage Workplace Negativity
- How to Delegate: Avoiding Procrastination
- How to Foster Innovation & Creativity
- Motivating your Staff
- Managing your Staff: Dealing with Managerial Challenges
- Marketing Training Initiatives in your organization
- Negotiation Skills 101
- Negotiation Skills: Advanced
- People Management Skills
- Project Management Skills 101
- Project Management Skills: Multi-Tasking Advanced
- Purchase Management 101
- Team Building Excellence
- Time Management: Managing Schedules and Timelines
- The Employee Manager Relationship
- The Successful Training Manager
- Training Needs Analysis: Evaluation and Metrics
- PROJECT MANAGEMENT
- REAL ESTATE - Instructor Lead Mentoring Training
-
SALES & MARKETING
- Auto Sales Excellence: Surpassing Monthly Quotas & Loyal Customers
- Business Communications 101
- Business-to-Business Marketing Strategies
- Building Value: Is it Always about the Price
- Coaching: Coaching for Business Results
- Customer Retention Management: Creating the Repeat Customer
- Creativity and Innovation in the Workplace
- Customer Retention Management: Creating the Repeat Customer
- Developing and Executing a Customer Focused Strategy
- Fundamentals of Marketing 101
- Key Account Managers: Prospect More Clients, Retain More Clients
- Listening Skills: Developing Strong Working Relationships with Better
- Social Network & Multi-Media Marketing
- Market Research: The Right Data makes the Right Decision
- Motivating and Coaching Your Sales Team
- Negotiation Skills 101
- Negotiation Skills: Strategic Sales Negotiations
- Planning and Developing New Products
- Professional Selling Skills
- Recruiting for Sales Roles
- Real Estate Buying Field Trip 102
- Sales Management Best Practices
- Sales Negotiations Made Easy
- Successful Product Management
- Team Building Excellence
- Time Management: Managing Schedules and Timelines
- SEARCH ENGINE OPTIMIZATION
- STRATEGIC MANAGEMENT
Our company is rather small (30 employees) and we did not have a formal Manager training program. The Manager training program put together for and delivered to our managers by Skills Training was very effective and covered the key topics we wanted. We were very pleased with the result.
General Manager
Con-Test
Con-Test
The folks at the Skills Training organization have consistenly provided behavioural changes for my staff, I plan to use them again!!
HR Manager
Attica Recruiting
Attica Recruiting
