LISTENING SKILLS: DEVELOPING STRONG WORKING RELATIONSHIPS WITH BETTER COMMUNICATION

1 Day workshops

HOW YOU WILL BENEFIT – WHAT YOU WILL LEARN

  • Examine and improve your understanding of the method of efficient listening
  • Talk about the skills of communication and concentrate on the art of listening
  • What are effective listening Skills
  • Participant Self Assessment: recognizing a variety of verbal and non-verbal features, which influence others.
  • Observing existing work interactions
  • How to discover and fulfill an individual’s need but avoid individual obstacles
  • Understanding the initial phases of conversation
  • Inactive Listening: How it affects everyone
  • Importance of Body Language
  • Passive listening
  • Encouraging appreciative replies.
  • Making the speaker to be comfortable
  • Why misinterpretation, misunderstanding and limiting judgments are the cause of communication errors
  • Insightful listening rearticulating relevant points and returning them to the speaker
  • Avoiding misunderstandings

WHO SHOULD ATTEND

Any persons involved in a sales, counselling, training, or position where you are required to listen to a persons needs or concerns.
 

WHY THIS WORKSHOP IS IMPORTANT

The advantage of dynamic listening include getting people to be sincere and open, prevent misunderstandings, increased sales, solve disagreement, creating trust, improved customer service. Increased outcomes, reduced litigations, and the probable for loyal clients.

COURSE FEE & LOCATION DETAILS

Quotes provided are for immediate city area only. Rates will change for training locations outside city area.

Course Fee: $795 per person        

Become a new client of ours, and receive a discounted rate off the rates shown above, and on training course development rates or e-learning module development service rates. Ask for details when you contact us. All new clients have the Alter Course fee waived.

Satisfaction Guaranteed:

We fully guarantee the content and quality of this workshop. If at the second break-time provided by the facilitator, you are not completely satisfied with this course, we will refund your money in full. No questions asked!

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Head Office in Toronto

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