LISTENING SKILLS: DEVELOPING STRONG WORKING RELATIONSHIPS WITH BETTER COMMUNICATION
1 Day workshops
Communicating our desire, emotions, opinions and thought openly and efficiently is only a part of the communication process. Listening and understanding makes up the other 50%, the more important 50% when you interact with another person. When you interact with another, the person desires something, feels uneasy, and/or has emotions or belief s about something. When we desire to communicate, we make a choice on the method or code to efficiently send the message to the other person. The system used to deliver the message can be either verbal or nonverbal. Immediately the other person gets the direct message, they go all the way through the process of translating or interpreting it in a comprehensive way to ease the understanding and determine its meaning. Now imagine if the method is complex and must be communicated or a discuss is heated as you reserve your opinions. Efficient communication can only occur when two people in the conversation understand the message sent, and its intended meaning when received. That may sound easy, so then where did the term miscommunication come from?
HOW YOU WILL BENEFIT – WHAT YOU WILL LEARN
- Examine and improve your understanding of the method of efficient listening
- Talk about the skills of communication and concentrate on the art of listening
- What are effective listening Skills
- Participant Self Assessment: recognizing a variety of verbal and non-verbal features, which influence others.
- Observing existing work interactions
- How to discover and fulfill an individual’s need but avoid individual obstacles
- Understanding the initial phases of conversation
- Inactive Listening: How it affects everyone
- Importance of Body Language
- Passive listening
- Encouraging appreciative replies.
- Making the speaker to be comfortable
- Why misinterpretation, misunderstanding and limiting judgments are the cause of communication errors
- Insightful listening rearticulating relevant points and returning them to the speaker
- Avoiding misunderstandings
WHO SHOULD ATTEND
Any persons involved in a sales, counselling, training, or position where you are required to listen to a persons needs or concerns.
WHY THIS WORKSHOP IS IMPORTANT
The advantage of dynamic listening include getting people to be sincere and open, prevent misunderstandings, increased sales, solve disagreement, creating trust, improved customer service. Increased outcomes, reduced litigations, and the probable for loyal clients.
COURSE FEE & LOCATION DETAILS
Quotes provided are for immediate city area only. Rates will change for training locations outside city area.
Course Fee: $795 per person
Become a new client of ours, and receive a discounted rate off the rates shown above, and on training course development rates or e-learning module development service rates. Ask for details when you contact us. All new clients have the Alter Course fee waived.
Satisfaction Guaranteed:
We fully guarantee the content and quality of this workshop. If at the second break-time provided by the facilitator, you are not completely satisfied with this course, we will refund your money in full. No questions asked!
Testimonials
Our company is rather small (30 employees) and we did not have a formal Manager training program. The Manager training program put together for and delivered to our managers by Skills Training Toronto was very effective and covered the key topics we wanted. We were very pleased with the result.
Con-Test
John is one of the best Customer Service facilitators I have seen in my 10 years of taking courses.
JKR Productions
Skills Training is a good company than brings results. My team is still performing better 4 months after training.
Manager
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