Training Needs Analysis: Evaluation and Metrics

Training Needs Analysis: Evaluation and Metrics 1 Day Or 2 Day workshops Enrol into Workshop Training Needs Analysis (TNA) is used to evaluate an organization’s training requirements. The basis of the TNA is the gap analysis. This is known as an assessment of the gap between the current knowledge, skills and attitudes assessment that individuals […]

The Successful Training Manager

Training & Development Manager: Making an Impact in your organization 1 Day Or 2 Day workshops Enrol into Workshop Being a Training and Development Manager can have its fair share of challenges, one of them being proving that your training initiatives made a difference in the field. This workshop focuses on what it takes to […]

Customer Retention Management: Creating the Repeat Customer

CUSTOMER RETENTION MANAGEMENT 1 Day workshops Enrol into Workshop As a business begins to grow it starts to look and take care of its existing customers effectively. Corporate efforts will undoubtedly be concentrated on finding new customers and expanding the market share. As a company learns more about their customers, this becomes easier to identify […]

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