Health Care Training Toronto Gta
1 Day workshops
For All Levels of the Health Care Field. Demands in the health care training industry in Toronto are ever increasing for many reasons from increasing population to decreasing morbidity having more people live with chronic conditions for longer periods of time. From the front line to the executive level, every person working in the Toronto health care field, and home care field today are affected by this reality. It is getting more and more challenging to meat the demand with the resources we have. Increasing effectiveness and decreasing stress is critical to empower this vital workforce!
And, people focused in the customer service element of the health care professions are highly trained in their fields. However, the skills to work together effectively and partner with their customers can make all the difference in alleviating stress and promoting best possible outcomes. This Customer Service – Team Management and Leadership Program can be the vital ‘missing link’ in training and supporting the army of human resources it takes to deliver health care today.
HOW YOU WILL BENEFIT - WHAT YOU WILL LEARN
HOW YOU WILL BENEFIT – WHAT YOU WILL LEARN CUSTOMER SERVICE – For those who Care!
- To recognize ineffective communication default practices and interrupt them
- Specific types of communication that truly is in service of others
- Ways to create affinity, rapport, partnership and collaboration with anyone
- 3 Rules of Communication to empower professional communication and conduct
- How to be with ‘any’ communication without resistance and ‘reaction’
- 3 Communication Pitfalls that undermine effective communication
- How to address the common resistance in any group or individual
- How to create a culture of respect and empowerment
- Awareness of the language styles and ability to adapt to anyone
WHO SHOULD ATTEND
This program is applicable for all levels of the service delivery model – from the CEO to the Intake Worker. Additionally, they can be customized for any level, group – be it a specific department or type of service. They are delivered by a fully trained Leadership Coach, with an extensive background in the health care field. The Coaching approach to training customizes to the individual participant and groups easily in an interactive way for practical application immediately. And, with so much garnering our attention, especially in this field, we also offer ongoing support and coaching for continued practice and application over time.
WHY THIS WORKSHOP IS IMPORTANT
We know you care. The ability to make a difference and be extraordinarily effective is a great source of satisfaction on your job. Our workshop can help you take your effectiveness and ability to make a difference – with ease and awareness – to a whole new level! Minimize conflict, confusion and time consuming communication issues by giving yourself the tools and methods for success on the job and providing extraordinary service – because you do care!
COURSE FEE & LOCATION DETAILS
Quotes provided are for immediate city area only. Rates will change for training locations outside city area.
Course Fee: $795 per person
Become a new client of ours, and receive a discounted rate off the rates shown above, and on training course development rates or e-learning module development service rates. Ask for details when you contact us. All new clients have the Alter Course fee waived.
Satisfaction Guaranteed:
We fully guarantee the content and quality of this workshop. If at the second break-time provided by the facilitator, you are not completely satisfied with this course, we will refund your money in full. No questions asked!
Testimonials
Our company is rather small (30 employees) and we did not have a formal Manager training program. The Manager training program put together for and delivered to our managers by Skills Training Toronto was very effective and covered the key topics we wanted. We were very pleased with the result.
Con-Test
John is one of the best Customer Service facilitators I have seen in my 10 years of taking courses.
JKR Productions
Skills Training is a good company than brings results. My team is still performing better 4 months after training.
Manager
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