The customer service department is always the first line of communication a customer has with an organization. Every customer service department representative is required to be an expert in dealing with their job and handling of a customer. In order to retain the standard and perceived reputation of your organization, ongoing training is required for your CRS representatives.
This interactive workshop will make use of practical real-life exercises noting issues that relate to call centers needs in order to build a positive, rewarding and important training experience. Trainees will practice communication skills to create positive relationships, apply courtesy when dealing with customers and improve their own adaptive means to cater for the needs of every customer. Trainees will also develop an understanding of how to use proven customer services techniques in practice in order to give an outstanding service experience to customers, to resolve issues, to prevent disagreement, and go beyond a clients expectations. In this intense two day workshop, they will also learn how to use telephone voice and etiquette to manage calls with expert efficiency.