BUSINESS ETIQUETTE, COMMUNICATION SKILLS & EMAIL ETIQUETTE: WHATS EXPECTED IN TODAYS CORPORATE WORLD
Knowing how to close a deal, or gain commitment from other departments is crucial. Proper business etiquette should but not always is part of a productive business relationship or environment. Companies that are involved in an international business will discover that proper business etiquette and proper business protocol is essential towards a company's continued success and market share position. When you exude proper business etiquette and make use of good manners and proper business protocol, you will project a more specialized and professional aura about yourself and your organization. Our Business Etiquette workshop will help you achieve that and more.
HOW YOU WILL BENEFIT - WHAT YOU WILL LEARN
This Business Etiquette workshop will help you to
Making that all important first impression.
Manage business with a professional demeanor
Create a positive impression with customers
Show how confident and reliable they are through eye contact and a firm handshake.
Making use of your business card effectively
How to handle your client and colleagues with high regards and courtesy
Develop professional & long term working relationships
Understand how you make a statement of who you are and the company you work for
How to show tolerance and regards when you handle clients and colleagues of different cultures.
How your appearance promotes or deflates your company's image
Unleashing a sophisticated and confident sales force
Present efficient, sincere, and timely professional communications
Revolve more customer service issues
Increase your level of production and your satisfaction level by being more at ease at work
Increase your self- confidence
Efficient understanding of problem solving skills
Main a high respect and regard level for others
Increase and promote your professional and scholastic abilities more
The importance of remembering and recalling names
The importance of shaking hands
Dining in style: Knowing your place setting, eating your meal
Making an order in a restaurant
Issue concerning alcoholic beverages
Settling your bill
Business E-mail Etiquette
Presenting your message
Using the right grammar and acronyms
Tips on using technology to your advantage
Telephone Etiquette
Developing or improving the appropriate greeting
Proper handling a voice mail
The Do's and Don'ts of a cell phone/Blackberry.
A Properly written letter: Grammar, Action Statements, Business Language
Dress for success - The definition of colors
All participants get the opportunity to complete an action plan and analysis of their own business, phone and email etiquette skills
WHO SHOULD ATTEND
Professional individuals that interact with other persons in a business capacity
Managers, Supervisors, V.P's, Senior Management
WHY THIS WORKSHOP IS IMPORTANT
Business etiquette provides not only a standard foundation for how businesses operate but it also provides an expectation for what is expected of you professionally as business people communicate and interact. When you provide a strict adherence to proper etiquette in your organization, your clients will value that as a sign of corporate professionalism, a good first impression and a good sign that you want to do business in a professional manner.
COURSE FEE & LOCATION DETAILS
| Individual Rate | (1 day workshop) | $1195 |
| (2 day workshop) | $0 | |
| (3 day workshop) | $0 | |
| Group Rates per person | (1 day workshop) | $895 |
| (2 day workshop) | $0 | |
| (3 day workshop) | $0 | |
| Alter this workshop content to relate to your organization | Add $225 to workshop rates |
Quotes provided for GTA area only. Some rates may change notice
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Satisfaction Guaranteed:
We fully guarantee the content and quality of this workshop. If at the second break-time
provided by the facilitator, you are not completely satisfied with this course, we will refund your money in full.
No questions asked!
COURSE INFORMATION
If the course date has passed, we can offer you on-site training for a date of your choice. Email Us
SKILL DEVELOPMENT TOPICS
- BUSINESS WRITING AND PRESENTATIONS SKILLS
- COMMUNICATIONS / ETIQUETTE AND INTERPERSONAL SKILLS WORKSHOPS
-
CUSTOMER SERVICE
- Administrative Support: Ensuring Corporate Excellence
- Business Communications 101
- Call Centre Support Techniques 101
- Call Centre Support Excellence: Advanced
- Communication Excellence for Front Line Staff
- Customer Retention Management: Creating the Repeat Customer
- Customer Service Skills: Exceptional Customer Service Skills
- Customer Service: Handling Difficult Situations & Customers
- Listening Skills: Developing Strong Working Relationships with Better Results
- Negotiation Skills 101
- Negotiation Skills: Advanced
- People Management Skills
- Professional Selling Skills
- Team Building Excellence
- Time Management: Managing Schedules and Timelines
- Training Needs Analysis: Evaluation and Metrics
- DEALING WITH CHANGE WORKSHOPS
- FINANCIAL MANAGEMENT
- HEALTH CARE TRAINING
- HUMAN RESOURCES MANAGEMENT
- LEADERSHIP SKILLS ENHANCEMENT
-
MANAGEMENT AND SUPERVISORY SKILLS
- Business Communications 101
- Coaching Skills: Coaching for Business Results
- Evaluating the Effectiveness of Training Initiatives
- Handling Workplace Negativity: How to Manage Workplace Negativity
- How to Delegate: Avoiding Procrastination
- How to Foster Innovation & Creativity
- Motivating your Staff
- Managing your Staff: Dealing with Managerial Challenges
- Marketing Training Initiatives in your organization
- Negotiation Skills 101
- Negotiation Skills: Advanced
- People Management Skills
- Project Management Skills 101
- Project Management Skills: Multi-Tasking Advanced
- Purchase Management 101
- Team Building Excellence
- Time Management: Managing Schedules and Timelines
- The Employee Manager Relationship
- The Successful Training Manager
- Training Needs Analysis: Evaluation and Metrics
- MICROSOFT TRAINING
- PROJECT MANAGEMENT
- REAL ESTATE
-
SALES AND MARKETING
- Auto Sales Excellence: Surpassing Monthly Quotas & Loyal Customers
- Business Communications 101
- Business-to-Business Marketing Strategies
- Building Value: Is it Always about the Price
- Coaching: Coaching for Business Results
- Customer Retention Management: Creating the Repeat Customer
- Creativity and Innovation in the Workplace
- Developing and Executing a Customer Focused Strategy
- Fundamentals of Marketing 101
- Key Account Managers: Prospect More Clients, Retain More Clients
- Listening Skills: Developing Strong Working Relationships with Better
- Social Network & Multi-Media Marketing
- Market Research: The Right Data makes the Right Decision
- Motivating and Coaching Your Sales Team
- Negotiation Skills 101
- Negotiation Skills: Strategic Sales Negotiations
- Planning and Developing New Products
- Professional Selling Skills
- Recruiting for Sales Roles
- Real Estate Buying Field Trip 102
- Sales Management Best Practices
- Sales Negotiations Made Easy
- Successful Product Management
- Team Building Excellence
- Time Management: Managing Schedules and Timelines
- SEARCH ENGINE OPTIMIZATION
- STRATEGIC MANAGEMENT
Easily one of the most refreshing workshops I have taken in quite some time
James Makults, Manager
JM Industries
JM Industries
Skills Training Toronto are continually one of my top 3 company picks when I want to select training in the Toronto area
Monica Jarden, HR Manager
Attiquell Recruiting
Attiquell Recruiting
