Key Account Managers: Prospect & Retain More Clients
The approach of a Key Account Specialist/Manager is to effectively sell and promote products and services for a company or organization. Oh yes, this may sound easy, but in fact it requires a dedicated strong visionary with sales skills to accomplish this. And not everyone has these characteristics. This is where we can help.
This workshop builds upon the skills necessary for you to prospect, build and survey client needs, while focusing on a long-term interaction philosophy while building a loyal client base. Too many salespeople today are still one hit, one sale wonders not focusing on long term client needs.
HOW YOU WILL BENEFIT - WHAT YOU WILL LEARN
This intensive two day workshop will improve your Key Account Management skills on how you can effectively manage current and prospective client accounts while building upon client retention and boosting client loyalty
Learn how to analyze the core attributes of a key account.
Provide "value" to any account.
Understand the roles and responsibilities of being a key account manager.
How to analyze a client's business environment and their needs.
Evaluate the clients organizational behavior and learn how it can fit with your organizations products and services.
Creating a competitor matrix.
How to network effectively using today's technology.
Sustain the concentration of the team through whilst meeting account objectives.
How can you impact your influence on any account activity.
Learn the significance of future product development within a key account and how you can use it to close a deal.
Understanding the power of asking the client the right questions to match your product/service exactly to their needs.
Creating a client proposal for your 1st meeting appointment.
Maintaining customer support after the sale.
Understanding the importance of using customer retention software.
WHO SHOULD ATTEND
Strategic business advisor
Business Manager
Relationship Architect
Team Leader
WHY THIS WORKSHOP IS IMPORTANT
Being an account manager has many perks. Creating a plan of attack is essential toward the success of an account manager. Understanding your client needs and asking the right questions allow to you make a sale more quickly and with less effort. This workshop will provide you the skills necessary for you to excel as an account manager where you no longer have to rely on "price" to seal the deal.
COURSE FEE & LOCATION DETAILS
| Individual Rate | (1 day workshop) | $0 |
| (2 day workshop) | $2195 | |
| (3 day workshop) | $0 | |
| Group Rates per person | (1 day workshop) | $0 |
| (2 day workshop) | $1495 | |
| (3 day workshop) | $0 | |
| Alter this workshop content to relate to your organization | Add $395 to workshop rates |
Quotes provided for GTA area only. Some rates may change notice
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Satisfaction Guaranteed:
We fully guarantee the content and quality of this workshop. If at the second break-time
provided by the facilitator, you are not completely satisfied with this course, we will refund your money in full.
No questions asked!
COURSE INFORMATION
If the course date has passed, we can offer you on-site training for a date of your choice. Email Us
SKILL DEVELOPMENT TOPICS
- BUSINESS WRITING AND PRESENTATIONS SKILLS
- COMMUNICATIONS / ETIQUETTE AND INTERPERSONAL SKILLS WORKSHOPS
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CUSTOMER SERVICE
- Administrative Support: Ensuring Corporate Excellence
- Business Communications 101
- Call Centre Support Techniques 101
- Call Centre Support Excellence: Advanced
- Communication Excellence for Front Line Staff
- Customer Retention Management: Creating the Repeat Customer
- Customer Service Skills: Exceptional Customer Service Skills
- Customer Service: Handling Difficult Situations & Customers
- Listening Skills: Developing Strong Working Relationships with Better Results
- Negotiation Skills 101
- Negotiation Skills: Advanced
- People Management Skills
- Professional Selling Skills
- Team Building Excellence
- Time Management: Managing Schedules and Timelines
- Training Needs Analysis: Evaluation and Metrics
- DEALING WITH CHANGE WORKSHOPS
- FINANCIAL MANAGEMENT
- HEALTH CARE TRAINING
- HUMAN RESOURCES MANAGEMENT
- LEADERSHIP SKILLS ENHANCEMENT
-
MANAGEMENT AND SUPERVISORY SKILLS
- Business Communications 101
- Coaching Skills: Coaching for Business Results
- Evaluating the Effectiveness of Training Initiatives
- Handling Workplace Negativity: How to Manage Workplace Negativity
- How to Delegate: Avoiding Procrastination
- How to Foster Innovation & Creativity
- Motivating your Staff
- Managing your Staff: Dealing with Managerial Challenges
- Marketing Training Initiatives in your organization
- Negotiation Skills 101
- Negotiation Skills: Advanced
- People Management Skills
- Project Management Skills 101
- Project Management Skills: Multi-Tasking Advanced
- Purchase Management 101
- Team Building Excellence
- Time Management: Managing Schedules and Timelines
- The Employee Manager Relationship
- The Successful Training Manager
- Training Needs Analysis: Evaluation and Metrics
- MICROSOFT TRAINING
- PROJECT MANAGEMENT
- REAL ESTATE
-
SALES AND MARKETING
- Auto Sales Excellence: Surpassing Monthly Quotas & Loyal Customers
- Business Communications 101
- Business-to-Business Marketing Strategies
- Building Value: Is it Always about the Price
- Coaching: Coaching for Business Results
- Customer Retention Management: Creating the Repeat Customer
- Creativity and Innovation in the Workplace
- Developing and Executing a Customer Focused Strategy
- Fundamentals of Marketing 101
- Key Account Managers: Prospect More Clients, Retain More Clients
- Listening Skills: Developing Strong Working Relationships with Better
- Social Network & Multi-Media Marketing
- Market Research: The Right Data makes the Right Decision
- Motivating and Coaching Your Sales Team
- Negotiation Skills 101
- Negotiation Skills: Strategic Sales Negotiations
- Planning and Developing New Products
- Professional Selling Skills
- Recruiting for Sales Roles
- Real Estate Buying Field Trip 102
- Sales Management Best Practices
- Sales Negotiations Made Easy
- Successful Product Management
- Team Building Excellence
- Time Management: Managing Schedules and Timelines
- SEARCH ENGINE OPTIMIZATION
- STRATEGIC MANAGEMENT
Easily one of the most refreshing workshops I have taken in quite some time
James Makults, Manager
JM Industries
JM Industries
Skills Training Toronto are continually one of my top 3 company picks when I want to select training in the Toronto area
Monica Jarden, HR Manager
Attiquell Recruiting
Attiquell Recruiting
