Customer retention management Toronto GTA workshops

CUSTOMER RETENTION MANAGEMENT

As a business begins to grow it starts to look and take care of its existing customers effectively. Corporate efforts will undoubtedly be concentrated on finding new customers and expanding the market share. As a company learns more about their customers, this becomes easier to identify new prospects, keep your existing client base and also increase your existing customer base.

Even with years of amassed knowledge, there is ways to improving customer concerns. Customers change over time, it's a simple fact yet some companies do not change and follow suit. Technology, when used properly can make it easier to find out more characteristics, lifestyles and demographics about a customer. This workshop will explore the growing importance of how you retain customers.

HOW YOU WILL BENEFIT - WHAT YOU WILL LEARN

An overview and elaborate benefit abstract of relationship selling, marketing and customer service

Twelve components of retention & why it's so crucial to keep customers

Assessing your current culture, resources and enterprises and discovering gaps

How to establish long-term relationships between your company and your customers - the keystone to business organisation profitability

Specifying your company's CRM commitment objectives, inhibitors and precedence's

Centering on employee relations, motivation and inducements on grounding in-house CRM programmes

Identifying and producing a profile of your important clients as well as your unrewarding or unprofitable clients

4 key footmarks to following through with a CRM program and how your company will: 1) place the importance of its customers, 2) how they distinguish their clients one from another, 3) how your staff and management interact with clients and 4) tailor-make aspects of product or services to conform to your client needs

A regenerated focus upon retaining clients instead of about merely 'bringing in the sale'

An understanding of how to produce methods and strategies for a customer-centric organization

Understanding a customer-their economic value in your industry

How to increase business sector profitability

Marketing, sales and advertising ideas for retaining customers that could be enforced right away

Knowledge about how to acquire long-term loyalty, CRM and bonus programs

How you can evolve your attitude for more beneficial dealings with your active customers

Have enhanced sales by better timing of foreseeing needs founded on historical trends

Identify motivations more effectively by realizing specific buyer requirements

Cross-sell other merchandises by spotlighting and evoking alternatives or enhancements

Point out which clients are advantageous and which are not

Utilize effective directed marketing communications directed specifically at buyer needs

Using a more face-to-face approach and the evolution of fresh or improved products and services ready to acquire more business in the future

WHO SHOULD ATTEND

All persons who deal with customer interactions

All companies who deal with many competitors

Salespersons

Small and medium sized businesspersons

WHY THIS WORKSHOP IS IMPORTANT

With so many businesses competing for customers, customers expect more than ever from companies. They expect to be treated fairly, they expect to buy a good product or use a good service. It seems like rocket science but you would be surprised on how many companies feel that they are doing well, but when you ask their customers, they are ready to move on to a competitor. Treat a customer well, treat them fairly and they will remain a customer. Treat them unfairly, your competition will now profit.

COURSE FEE & LOCATION DETAILS

Individual Rate	(1 day workshop)	$995
	(2 day workshop)	$0
	(3 day workshop)	$0
Group Rates per person	(1 day workshop)	$695
	(2 day workshop)	$0
	(3 day workshop)	$0
Alter this workshop content to relate to your organization	Add $475 to workshop rates

Quotes provided for GTA area only. Some rates may change notice

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Satisfaction Guaranteed:

We fully guarantee the content and quality of this workshop. If at the second break-time provided by the facilitator, you are not completely satisfied with this course, we will refund your money in full. No questions asked!

COURSE INFORMATION

If the course date has passed, we can offer you on-site training for a date of your choice. Email Us

SKILL DEVELOPMENT TOPICS

Easily one of the most refreshing workshops I have taken in quite some time

James Makults, Manager
JM Industries

Skills Training Toronto are continually one of my top 3 company picks when I want to select training in the Toronto area

Monica Jarden, HR Manager
Attiquell Recruiting

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